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Registration FAQs


Below are several frequently asked questions. Select a category from the list below and find specific questions related to that category. If you have a question that isn’t answered below, please contact


Conference Information | Online Registration | Policies | Health and Safety | Credits and Materials


Conference Information

What is included in the Conference registration fee?

Full Conference Registration includes access to all workshops, general sessions, the Tradeshow and all Conference meal functions (two continental breakfasts, one lunch, one reception and refreshment breaks). Advance registration and additional fees are required for some Pre-Conference Intensives and other special sessions as listed during registration.


The one-day registration fee includes access to all workshops, general sessions and meals on the day of that registration. Those who register for Sunday only and Monday only will receive access to the Tradeshow during the registered day. Advance registration and additional fees are still required for some Pre-Conference Intensives and other special sessions that are offered on that day of registration.


What meals are provided as part of the Full Conference Registration?

*Individuals who register for one day of the Conference will receive the meals provided on the day for which they have registered only.


          Sunday, July 16: Welcome Reception in Tradeshow

          Monday, July 17: Networking Breakfast in Tradeshow, Networking Breaks in Tradeshow, Networking Lunch in Tradeshow

          Tuesday, July 18: Continental Breakfast

          Wednesday, July 19: Continental Breakfast


Who qualifies for the USAging Member registration fees?

Members of USAging who are in good standing qualify for these registration categories. Click here for information about USAging membership. Have another membership question or need some help from USAging? Contact USAging’s Membership and Outreach Associate, Connor Kelly, at


Who qualifies for the Title VI Native American Aging Program registration fee?

Directors and staff of Title VI Native American Aging Programs qualify for this registration category. Not sure if you or your organization qualify for the Title VI registration fee? Contact USAging’s Membership and Outreach Associate, Connor Kelly, at


Can I just attend one day of the Conference?

Yes, One-Day options are available for purchase at the time of registration and include access to the workshops, general sessions, Tradeshow and any meals scheduled for the selected day. There is no Tradeshow on Tuesday, July 18 or Wednesday, July 19.


Do I have to pre-enroll for sessions?

There are certain sessions that require pre-registration, including Pre-Conference Intensives, Mobile Workshops and optional activities as listed on the registration site. Some of these sessions may require an additional payment beyond the conference registration fee.


Which Workshops are considered Pre-Conference Intensives and may require an additional fee?

Click here to view the Pre-Conference Intensives, which will be offered on Sunday, July 16. These workshops are NOT included in Full Conference or One-Day registrations and may require payment of an additional fee.


I have dietary restrictions or need accommodations. How do I inform the Conference Planners?

USAging is committed to the full inclusion of all individuals at the 48th Annual Conference and Tradeshow. If reasonable accommodation is needed in order to participate at the Conference, please contact the Registration Coordinator at


In an effort to assist with menu planning, you will be able to indicate dietary restrictions during the registration process. Please note: every effort is made to ensure conference meals accommodate a wide range of dietary preferences; however, due to vendor limitations, not all dietary restrictions can be accommodated. Additional costs may apply and must be requested and paid for by July 3, 2023.


Are there special hotel room rates as part of the conference?

USAging has secured a discounted group rate for 2023 Conference attendees at the Conference venue, the Hyatt Regency Salt Lake City Reservations can be made online for the group rate until June 16, 2023, or until the group block is sold out, whichever occurs first. Note: The discounted group block has historically sold out so make your reservations early. Please visit the Location page of the conference website for more reservation information.


Can I bring a guest?

All sessions and meals associated with the Conference are for registered attendees only.


What should I wear? 

Business casual attire is preferred. Be sure to wear layers as the meeting spaces may run hot or cool compared to your comfort level. 


What are the registration desk hours?

The Registration & Information Desk will be open during the following hours*:


          Sunday, July 16: 7:30 am – 7:00 pm

          Monday, July 17: 7:30 am – 5:00 pm

          Tuesday, July 18: 7:30 am – 5:30 pm

          Wednesday, July 19: 7:30 am – 12:30 pm


*subject to change


Can I register on-site?

Yes, on-site registration is available during posted registration hours beginning Sunday, July 16 at the Registration Desk..


Online Registration

I’m having trouble getting started with the online registration.

Please visit the USAging 48th Annual Conference and Tradeshow registration webpage here.


Click the “New Registration” button. Enter your name, email address and additional information, then click “Continue” to proceed with your registration. Each registrant is identified by their email address; if you have already registered or someone has registered on your behalf using your email address, you will not be able to use that email address to register. Please contact the Registration Coordinator for further assistance:


I cannot find my registration confirmation email.

A registration confirmation email is sent automatically once you have completed your online registration. This email will serve as your official receipt and is sent to the email address you used to register (as well as the email in the “additional email address” field, if entered).


If you have not received your registration confirmation email, please follow these steps:

  1. Wait 60 minutes after registering. Occasionally registration confirmations are slightly delayed if the system is particularly busy.
  2. Check your spam folder. The subject of the email will be “Confirmation for 48th Annual USAging Conference and Tradeshow.”
  3. Email and request that your registration confirmation be resent.


I have already completed my registration, but I need to modify my order. How can I do that?

If you would like to edit your order after you submitted your registration, please email for assistance.


How do I register my group to receive the “Two-or-More” discount?

You will be given the option to register additional individuals before completing your order. If you would like to register another person to receive the "Two-Or-More" discount, click "yes" when prompted prior to submitting payment. To receive the discount, all registrants must be from the same organization, registered at the same time and must be paid together. NOTE: Group discounts are not available for Title VI Native American Aging Program, or One-Day registrants. 


I am registering as part of a group—why is the website charging me the regular rate?

The registration site will provide a discount for groups who register together on one order, who are all from the same organization, and who pay at the same time. Unfortunately, we cannot provide the discount unless you are all registered together as a group and on the same order. Please contact if you are having trouble adding members to your group.


I selected "check" as my payment option, but now I want to pay with a credit card.

Visit the registration site and select “Modify Registration.” Enter your email address and reference number (found in your registration confirmation email). You will be directed to the payment page where you can select “credit card” and enter your payment details.



What policies or conditions must I agree to when registering for the Conference?

By registering for the USAging 48th Annual Conference and Tradeshow, you are agreeing to the following policies:


Liability Waiver

I understand that travel and gathering involves risk of sickness, including sickness from COVID-19. I (and on behalf of my guest(s)) waive and release USAging and its partners/vendors, and their employees and agents, from and against claims, liabilities and expenses arising from injury, sickness or death from contraction or spread of COVID-19 or other communicable disease due to travel to or attendance at an event hosted by USAging.


I agree to not attend any USAging event if I feel ill or had recent exposure to a COVID-19 case.


This waiver and release is binding on me and my heirs and successors.


Press/Media Waiver

USAging intends to take photographs and video of this event for use in USAging news and promotional material, in print, electronic and other media, including the USAging website. By participating in this event, I grant USAging the right to use any image, photograph, voice or likeness, without limitation, in its promotional materials and publicity efforts without compensation. All media become the property of USAging. Media may be displayed, distributed or used by USAging for any purpose.


COVID-19 Policy

With respect for the safety and well-being of our members, attendees and the communities they serve, as well as our own work to promote vaccines as a part of healthy aging, USAging strongly encourages all attendees to be fully up to date with the latest COVID-19 booster for which they are eligible. Attendees concerned about contracting COVID-19 may wish to wear a high-quality mask to reduce or prevent risk of transmission.


Note: USAging follows the CDC's recommendations. If CDC recommendations change, USAging will evaluate and update this policy, if appropriate.


Electronic Communication Policy

By registering for the 2023 USAging Conference and Tradeshow, you are consenting to receive electronic and mailed communications from USAging. USAging and their agent, Conference Solutions, may use your information to contact you regarding current conference and future USAging programming, including but not limited to: email marketing and important registration-related reminders, information regarding your online experience, and mailed communications. Your information will not be sold or shared with any third parties without your express consent. 


View our Privacy Policy here


I can no longer attend the Conference, but my colleague is available. What is the substitution policy?

Know someone who is interested in attending in your place? Payment of a $50 administrative fee enables you to transfer your registration to another person, simply by emailing Substitutions will be transferred at the same rate as the original registration. Substitutions can be made up until the pre-registration deadline, or at the onsite Registration Desk. Payment for substitutions must be made at the time of processing.


I need to cancel my registration. What is the cancellation policy?

We are happy to accommodate a refund of your registration fees if you are unable to find a substitute (see above question) prior to the deadline. Cancellation requests must be made in writing by emailing Cancellations received before or on June 16, 2023 will be refunded, less a 20 percent administrative fee. Unfortunately, no refunds will be given for cancellations received after June 16, 2023.


I still want to attend the Conference, but need to cancel one of my optional agenda items. What is the cancellation policy for optional agenda items?

Cancellations of optional individual conference items received by June 16, 2023 will receive a full refund of those items. Cancellations can be made by emailing We are unable to offer refunds after June 16, 2023.


Health and Safety

What are the vaccination and masking requirements for the Conference? 

With respect for the safety and well-being of our members, attendees and the communities they serve, as well as our own work to promote vaccines as a part of healthy aging, USAging strongly encourages all attendees to be fully up to date with the latest COVID-19 booster for which they are eligible. Attendees concerned about contracting COVID-19 may wish to wear a high-quality mask to reduce or prevent risk of transmission.


Note: USAging follows the CDC's recommendations. If CDC recommendations change, USAging will evaluate and update this policy, if appropriate.


Other Safety Protocols

  • Protect yourself with frequent hand washing and minimizing face touching.
  • Do NOT attend if feeling ill or if you have had recent exposure to COVID-19.
  • You are encouraged to bring a COVID-19 test or tests with you for use onsite. If you begin to feel unwell during the conference, please do not continue to attend any event functions. If you are experiencing COVID-19 symptoms, you should self-isolate until receiving a negative COVID-19 test result.


Credits and Materials

Are there any academic credits available for this Conference?

There are no CEUs offered, but a digital Certificate of Attendance will be provided to all registrants.


Can I obtain a Certificate of Attendance?

Yes, a Certificate of Attendance will be provided as part of the conference materials.


I can’t attend all the sessions that I want to; is it possible to get handouts from all?

Session materials and handouts will be made available after the Conference if the presenter(s) provided them to be posted online. An email will be sent to all registrants once those are posted to