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Registration FAQs

 

Below are several frequently asked questions. Select a category from the list below and find specific questions related to that category. If you have a question that isn’t answered below, please contact USAging@conferencesolutionsinc.com.

 

Conference Information | Online Registration | Policies | Health and Safety | Credits and Materials

 

Conference Information

What is included in the Conference registration fee?

Full Conference Registration includes access to all workshops, general sessions, the Tradeshow and all Conference meal functions (two continental breakfasts, one lunch, one reception and refreshment breaks). Advance registration and additional fees are required for some Pre-Conference Intensives and other special sessions as listed during registration.

 

The one-day registration fee includes access to all workshops, general sessions and meals on the day of that registration. Those who register for Sunday only and Monday only will receive access to the Tradeshow during the registered day. Advance registration and additional fees are still required for some Pre-Conference Intensives and other special sessions that are offered on that day of registration.

 

What meals are provided as part of the Full Conference Registration?

*Individuals who register for one day of the Conference will receive the meals provided on the day for which they have registered only.

 

          Sunday, July 10: Welcome Reception in Tradeshow

          Monday, July 11: Networking Breakfast in Tradeshow, Networking Breaks in Tradeshow, Networking Lunch in Tradeshow

          Tuesday, July 12: Continental Breakfast

          Wednesday, July 13: Continental Breakfast

 

Who qualifies for the USAging Member registration fees?

Members of USAging who are in good standing qualify for these registration categories. Click here for information about USAging membership. Have another membership question or need some help from USAging? Contact USAging’s Membership and Outreach Assistant, Connor Kelly, at ckelly@usaging.org.

 

Who qualifies for the Title VI Native American Aging Program registration fee?

Directors and staff of Title VI Native American Aging Programs qualify for this registration category. Not sure if you or your organization qualify for the Title VI registration fee? Contact USAging’s Membership and Outreach Assistant, Connor Kelly, at ckelly@usaging.org.

 

Can I just attend one day of the Conference?

Yes, One-Day options are available for purchase at the time of registration and include access to the workshops, general sessions, Tradeshow and any meals scheduled for the selected day. There is no Tradeshow on Tuesday, July 12 or Wednesday, July 13.

 

Do I have to pre-enroll for sessions?

There are certain sessions that require pre-registration, including Pre-Conference Intensives, Mobile Workshops and optional activities as listed on the registration site. Some of these sessions may require an additional payment beyond the conference registration fee.

 

Which Workshops are considered Pre-Conference Intensives and may require an additional fee?

Click here to view the Pre-Conference Intensives, which will be offered on Sunday, July 10. These workshops are NOT included in Full Conference or One-Day registrations and may require payment of an additional fee.

 

I have dietary restrictions or need accommodations. How do I inform the Conference Planners?

USAging is committed to the full inclusion of all individuals at the 47th Annual Conference and Tradeshow. If reasonable accommodation is needed in order to participate at the Conference, please contact the Registration Coordinator at register@conferencesolutionsinc.com.

 

In an effort to assist with menu planning, you will be able to indicate dietary restrictions during the registration process. Please note: every effort is made to ensure conference meals accommodate a wide range of dietary preferences; however, due to vendor limitations, not all dietary restrictions can be accommodated.

 

Are there special hotel room rates as part of the conference?

USAging has secured a discounted group rate for 2022 Conference attendees at the Conference venue, the JW Marriott Austin. Reservations can be made online for the group rate until June 10, 2022, or until the group block is sold out, whichever occurs first. Note: The discounted group block has historically sold out so make your reservations early. Please visit the Location page of the conference website for more reservation information.

 

Can I bring a guest?

All sessions and meals associated with the Conference are for registered attendees only.

 

What should I wear? 

Business casual attire is preferred. Be sure to wear layers as the meeting spaces may run hot or cool compared to your comfort level. 

 

What are the registration desk hours?

The Registration & Information Desk will be located in the Lonestar Foyer and open during the following hours*:

 

          Sunday, July 10: 7:00 am – 7:00 pm

          Monday, July 11: 7:00 am – 6:00 pm

          Tuesday, July 12: 7:00 am – 5:30 pm

          Wednesday, July 13: 7:00 am – 10:30 am

 

*subject to change

 

Can I register on-site?

Yes, on-site registration is available during posted registration hours beginning Sunday, July 10 at the Registration Desk located in Lonestar Foyer.

 


Online Registration

I’m having trouble getting started with the online registration.

Please visit the USAging 47th Annual Conference and Tradeshow registration webpage here.

 

Click the “New Registration” button. Enter your name, email address and additional information, then click “Continue” to proceed with your registration. Each registrant is identified by their email address; if you have already registered or someone has registered on your behalf using your email address, you will not be able to use that email address to register. Please contact the Registration Coordinator for further assistance: register@conferencesolutionsinc.com.

 

I cannot find my registration confirmation email.

A registration confirmation email is sent automatically once you have completed your online registration. This email will serve as your official receipt and is sent to the email address you used to register (as well as the email in the “additional email address” field, if entered).

 

If you have not received your registration confirmation email, please follow these steps:

  1. Wait 60 minutes after registering. Occasionally registration confirmations are slightly delayed if the system is particularly busy.
  2. Check your spam folder. The subject of the email will be “Confirmation for 47th Annual USAging Conference and Tradeshow.”
  3. Email register@conferencesolutionsinc.com and request that your registration confirmation be resent.

 

I have already completed my registration, but I need to modify my order. How can I do that?

If you would like to edit your order after you submitted your registration, please email register@conferencesolutionsinc.com for assistance.

 

How do I register my group to receive the “Two or More” discount?

You will be given the option to register additional individuals before completing your order. If you would like to register another person to receive the "Two Or More" discount, click "yes" when prompted prior to submitting payment. To receive the discount, all registrants must be from the same organization, registered at the same time and must be paid together. NOTE: Group discounts are not available for Title VI Native American Aging Program, One-Day or Volunteer registrants. 

 

I am registering as part of a group—why is the website charging me the regular rate?

The registration site will provide a discount for groups who register together on one order, who are all from the same organization, and who pay at the same time. Unfortunately, we cannot provide the discount unless you are all registered together as a group and on the same order. Please contact register@conferencesolutionsinc.com if you are having trouble adding members to your group.

 

I selected "check" as my payment option, but now I want to pay with a credit card.

Visit the registration site and select “Modify Registration.” Enter your email address and reference number (found in your registration confirmation email). You will be directed to the payment page where you can select “credit card” and enter your payment details.

 


Policies

What policies or conditions must I agree to when registering for the Conference?

By registering for the USAging 47th Annual Conference and Tradeshow, you are agreeing to the following policies:

 

Liability Waiver

I understand that travel and gathering involves risk of sickness, including sickness from COVID-19. I (and on behalf of my guest(s)) waive and release USAging and its partners/vendors, and their employees and agents, from and against claims, liabilities and expenses arising from injury, sickness or death from contraction or spread of COVID-19 or other communicable disease due to travel to or attendance at an event hosted by USAging.

 

I will take necessary precautions while at the event including, but not limited to, engaging in appropriate social distancing, wearing a mask in public areas when not actively consuming food or beverage, minimizing face touching and frequently washing my hands. I agree to not attend any USAging event if I feel ill or had recent exposure to a COVID-19 case.

 

This waiver and release is binding on me and my heirs and successors.

 

Press/Media Waiver

USAging intends to take photographs and video of this event for use in USAging news and promotional material, in print, electronic and other media, including the USAging website. By participating in this event, I grant USAging the right to use any image, photograph, voice or likeness, without limitation, in its promotional materials and publicity efforts without compensation. All media become the property of USAging. Media may be displayed, distributed or used by USAging for any purpose.

 

I can no longer attend the Conference, but my colleague is available. What is the substitution policy?

Know someone who is interested in attending in your place? Payment of a $50 administrative fee enables you to transfer your registration to another person, simply by emailing register@conferencesolutionsinc.com. Substitutions will be transferred at the same rate as the original registration. Substitutions can be made up until the pre-registration deadline, or at the onsite Registration Desk. Payment for substitutions must be made at the time of processing.

 

I need to cancel my registration. What is the cancellation policy?

We are happy to accommodate a refund of your registration fees if you are unable to find a substitute (see above question) prior to the deadline. Cancellation requests must be made in writing by emailing register@conferencesolutionsinc.com. Cancellations received before or on June 10, 2022 will be refunded, less a 20% administrative fee. Unfortunately, no refunds will be given for cancellations received after June 10, 2022.

 

I still want to attend the Conference, but need to cancel one of my optional agenda items. What is the cancellation policy for optional agenda items?

Cancellations of optional individual conference items received by June 10, 2022 will receive a full refund of those items. Cancellations can be made by emailing register@conferencesolutionsinc.com. We are unable to offer refunds after June 10, 2022.

 


Health and Safety

What are the vaccination and masking requirements for the Conference? 

The safety and well-being of USAging members and staff, our industry partners and other Conference attendees are top priorities for USAging. Therefore, we will be implementing the following guidelines for the USAging 47th Annual Conference and Tradeshow.

 

Requirements for All Attendees, Exhibitors and Volunteers

  • Proof of full vaccination will be required and verified prior to entrance.
  • For those with an exemption from vaccination, a negative rapid antigen or PCR COVID-19 test result will be accepted if taken 48 hours prior to arrival. Please have a paper or digital copy of your proof of vaccination or negative COVID-19 test result available to show at the registration desk.
  • Masks are not required; however, USAging recommends participants seeking greater protection to wear a mask or respirator..
  • USAging follows the CDC’s recommendations. If the CDC’s recommendations change, USAging will evaluate and update this policy, if appropriate.

 

Other Safety Protocols

  • Protect yourself with frequent hand washing and minimizing face touching.
  • Do NOT attend if feeling ill or if you have had recent exposure to COVID-19.
  • You are encouraged to bring a COVID-19 test or tests with you for use onsite. If you begin to feel unwell during the conference, please do not continue to attend any event functions. If you are experiencing COVID-19 symptoms, you should self-isolate until receiving a negative COVID-19 test result.

 

What should I do before I arrive?

1. Prepare to show proof of your vaccination record and photo identification. Below are some ways to easily show proof of vaccination; please do one of the following.

         Take a digital photograph of both sides of your personal vaccination record card and store it on your smartphone.

         Utilize an app-based service such as Clear or VaccineCheck and display your personal vaccination record on your phone.

         Provide any city/state authorized/approved digital vaccination verification.

         Bring a printed copy of your vaccination card, or for those with an exemption from vaccination, a negative rapid antigen or PCR COVID-19 test result taken no more than 48 hours prior to arrival.

2. You may want to consider testing prior to departing for the conference for your own knowledge and the protection of others.

3. Pack your masks! Masks are not required; however, USAging recommends participants seeking greater protection to wear a mask or respirator. And if you become ill while at the Conference, you will want to have a mask for leaving your hotel room.

 

In addition to the USAging guidelines, read what to expect from your stay at the JW Marriott Austin here.

 


Credits and Materials

Are there any academic credits available for this Conference?

There are no CEUs offered, but a digital Certificate of Attendance will be provided to all registrants.

 

Can I obtain a Certificate of Attendance?

Yes, a Certificate of Attendance will be provided as part of the conference materials.

 

I can’t attend all the sessions that I want to; is it possible to get handouts from all?

Session materials and handouts will be made available after the Conference if the presenter(s) provided them to be posted online. An email will be sent to all registrants once those are posted to www.usagingconference.org.